Effective Date: October 17, 2025
These Terms of Service (the “Terms”) govern your access to and use of the websites, software, products, and services provided by Teera.ai (“Teera.ai”, “we”, “us”, or “our”). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the Services.
Drafting note: These Terms are intentionally drafted on behalf of “Teera.ai” without listing a specific legal entity or SSM registration number, per business instruction.
1. Definitions
- “Account”: Your registered profile and credentials for the Services.
- “Customer Data”: Data you or your users submit to the Services.
- “Output”: Content or results generated by the Services based on your inputs/prompts.
- “Services”: Teera.ai’s software, web apps, dashboards, APIs, documentation, widgets, models and related services made available at https://teera.ai/ or its subdomains.
- “Site”: Our public websites at https://teera.ai/ and associated pages.
- “User Roles”: Owner, Admin, and Standard users as configured in the Account.
2. Changes to These Terms
We may update these Terms from time to time. Material changes will take effect on the date stated in the notice. We will provide notice of material changes via email and/or in‑app notice. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
3. Eligibility & Accounts
You must be at least 18 and capable of forming a binding contract under Malaysian law. You are responsible for safeguarding your credentials and all activity under your Account. Notify us immediately of any unauthorised use or security incident at legal@teera.ai. You must provide accurate, current and complete information and keep it updated. We may suspend or terminate your Account for false or misleading information or for breach of these Terms.
4. Access Rights & Licence
Subject to these Terms and your plan, we grant you a revocable, non‑exclusive, non‑transferable licence to access and use the Services for your internal business purposes. Except for ephemeral caching necessary for display, no copying is permitted unless expressly allowed by these Terms or applicable law.
5. Acceptable Use Policy (AUP)
You must not, and must not enable others to: - break the law or infringe intellectual‑property, privacy, or confidentiality rights; - upload malicious code or interfere with servers, APIs, rate limits, or security controls; - use the Services to build, train, or improve competing products or models; - attempt to access non‑public endpoints, data, models, or source code; - circumvent authentication, billing, usage caps, or paywalls; - post or transmit unlawful, harmful, defamatory, obscene, or hateful content; - harvest or misuse personal data of other users (including for unsolicited marketing).
We may monitor compliance and suspend or terminate Accounts that violate this AUP.
6. No Scraping, No Copying & Restricted Automated Access
Definitions.
“Tools” include all features, web apps, widgets, models, prompts, APIs, dashboards, and code we provide.
“Content” includes text, data, images, designs, code, and Outputs generated by the Tools.
“Automated Means” includes bots, crawlers, spiders, scrapers, offline readers, or similar tools.
Prohibited activities. You must not (and must not enable others to):
- scrape, crawl, spider, mine, or harvest any part of the Services, pages, endpoints, databases, or Outputs;
- copy, reproduce, download, mirror, frame, or archive the Services or any substantial part thereof;
- bulk‑export, systematically collect, or use data, prompts, or Outputs to build, train, or augment any database, model, product, or service;
- reverse engineer, decompile, or attempt to access source code, weights, or non‑public endpoints;
- use Outputs, data, or code for benchmarking or competitive analysis, or to train/fine‑tune ML models without our prior written consent;
- resell, sublicense, or redistribute the Tools, Content, or Outputs, in whole or in part.
Programmatic access. Automated or scripted access is only permitted via Teera.ai’s official API and requires:
- our prior written authorization,
- a valid API key, and
- compliance with our documentation, security requirements, and rate limits. We may suspend or revoke access at any time.
Robots & technical measures. You must honour our robots directives (including robots.txt and X‑Robots‑Tag headers) and other technical controls.
Enforcement. We may limit, suspend, or terminate access; remove content; and pursue all available remedies (including injunctive relief and damages) for violations of this Section. Contact legal@teera.ai for permissions or to report abuse.
7. Intellectual Property
We and our licensors retain all rights, title, and interest in and to the Services, Site, software, models, databases, designs, and marks. Except for the limited licence in Section 4, no rights are granted to you. You retain ownership of Customer Data. You grant us a worldwide, royalty‑free licence to host, process, display, and use Customer Data solely to provide and improve the Services; to maintain security; comply with law; and as set out in our Privacy/Data Protection Policy.
Feedback. If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use it without restriction or compensation.
8. Privacy & Data Protection (PDPA)
We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and our Privacy / Data Protection Policy [link in Section 20]. Internet transmissions may not be fully secure; you acknowledge this risk. You are responsible for obtaining all necessary consents to upload Customer Data. Where required, a separate Data Processing Addendum (DPA) (Annex A) applies.
Security incidents. We will notify affected customers of a confirmed personal‑data breach within 72 hours of confirmation, consistent with Annex A.
9. Third‑Party Services & External Links
The Services may interoperate with third‑party products or link to external sites. We are not responsible for those third parties, their content, or availability. Your use of third‑party services is governed by their terms and privacy policies.
10. Plans, Fees, Taxes & Billing
Currency. Unless stated otherwise, fees are in MYR.
Pricing display.
Prices shown in the portal exclude SST. SST at 8% will be calculated and applied at checkout where applicable, and will appear on your tax invoice.
Trials.
We offer a 30‑day free trial with no charges. At trial start, you indicate the intended number of companies: -
1 company → default Signature trial;
3 companies → default Infinite trial.
You must explicitly confirm or change the plan during the trial. Auto‑conversion at day 30 occurs only if :
(a) a plan is confirmed and
(b) a valid payment method is provided. Otherwise, the trial expires (see Section 13 for export/deletion).
Billing cycles & auto‑renewal.
We offer Monthly and Yearly plans. The Yearly plan is shown as a monthly equivalent but checkout shows the total for 1 year. The Monthly price may differ from the yearly monthly‑equivalent. Subscriptions auto‑renew by default. We provide a 30‑day renewal notice for Yearly plans and a 7‑day renewal notice for Monthly plans.
Price changes.
Prices may change from time to time. We will provide 14 days’ prior notice for price changes on non‑prepaid terms. If you have already paid for a Yearly term, the previously paid price is honoured for that paid tenure.
Non‑refunds.
Except as required by law or expressly stated otherwise, all fees are non‑refundable. The 30‑day trial is free.
Failure to pay.
We may suspend or limit Services for overdue amounts. A 7‑day grace period applies for failed renewals before suspension; reactivation occurs upon successful payment.
Invoices & e‑invoicing.
Billing communications and tax invoices (including e‑Invoices) may be sent electronically to your Account email.
11. Service Availability, Maintenance & Support (No SLA/Credits)
We may perform scheduled or emergency maintenance. We will take reasonable steps to notify you of scheduled downtime. You acknowledge temporary unavailability can occur and that data loss is an inherent risk of any technology. You are responsible for maintaining your own backups of Customer Data. An overview of our service‑availability posture is provided in Annex B (No SLA/Credits Statement).
12. Beta/Preview Features
We MAY offer alpha/beta/preview features. These are provided “as is,” may be modified or discontinued, and are excluded from any availability commitments.
13. Term, Suspension, Cancellation & Termination
These Terms start when you first use the Services and continue until terminated. You may cancel at any time via your Account portal or by written notice to billing@teera.ai. Cancellation takes effect at the end of the current billing period; access continues until then.
We may suspend or terminate your access immediately without any compression or whatsoever for:
- violation of these Terms/AUP;
- non‑payment;
- legal or security risk;
- request of authorities; or
- discontinuation of the Services.
Data export & deletion. Upon termination or expiry, you may export Customer Data for 7 days. We will delete or irreversibly anonymise Customer Data by day 14 after termination/expiry, subject to legal retention requirements.
Downgrades. If you downgrade your plan, you acknowledge and accept that data and/or features may become limited or unavailable in the lower tier. Teera.ai may archive or restrict access to data that exceeds the limits of the downgraded tier. We will show a clear warning and require your explicit acknowledgement prior to downgrade.
14. Warranties & Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, and warranties arising from course of dealing or usage. We do not warrant that the Services will be uninterrupted, error‑free, secure, or meet your requirements, or that Outputs will be accurate or fit for purpose. You are solely responsible for verifying Outputs and decisions made using them.
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, even if advised of the possibility. Our aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the total fees you paid for the Services in the twelve (12) months immediately preceding the event giving rise to liability. Some jurisdictions do not allow certain exclusions or limitations; where prohibited, the minimum liability applies.
16. Indemnity
You will defend, indemnify, and hold harmless Teera.ai, our affiliates, officers, employees, and suppliers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Customer Data;
- your use of the Services;
- your breach of these Terms; or
- your violation of any law or third‑party right.
17. Confidentiality & Security
Each party may access the other party’s non‑public information (“Confidential Information”). The receiving party will use reasonable care to protect it and use it only for purposes of these Terms. Exceptions apply to information that is public, independently developed, or rightfully received from third parties. We implement reasonable technical and organisational measures to protect the Services; however, no system is 100% secure.
18. Compliance; Export; Anti‑Bribery; AML
You will comply with applicable laws and regulations, including anti‑bribery, anti‑corruption, sanctions, and export laws. You will not use the Services for unlawful activities, including money‑laundering or terrorism financing. Where required by law, we may maintain records, cooperate with authorities, and report suspicious activity.
19. Notices & Policies
We may provide notices via the Site, your Account, or email to your registered address. Legal notices to Teera.ai must be sent to legal@teera.ai
Support: support@teera.ai
Billing: billing@teera.ai
20. Miscellaneous
If any provision is found unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms (plus policies referenced by link) are the entire agreement between the parties regarding the Services and supersede prior or contemporaneous terms.
21. Marketing References
Unless you opt out by written notice to legal@teera.ai, you grant Teera.ai permission to identify you as a customer and display your name and logo on our website and in marketing materials. You may revoke this permission at any time by emailing the same address.
Annex A — Data Processing Addendum
A1. Roles & Scope. For Customer Data that is personal data under PDPA, the Customer is the data user/controller and Teera.ai acts as data processor. This DPA applies to Teera.ai’s processing of such personal data solely to provide the Services and on documented instructions from Customer, unless otherwise required by law.
A2. Customer Instructions. Teera.ai will process personal data only on Customer’s documented instructions (including via the Agreement and configuration of the Services), unless required by law. Teera.ai will promptly inform Customer if an instruction infringes PDPA or other applicable law.
A3. Confidentiality. Teera.ai ensures personnel with access to personal data are bound by confidentiality obligations.
A4. Security. Teera.ai implements appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, including (as appropriate) encryption in transit and at rest, access controls, logging/monitoring, secure development practices, and vulnerability management.
A5. Sub‑processors. Customer authorizes Teera.ai to engage sub‑processors to support the Services (e.g., cloud hosting, email/SMS, analytics, payments). Teera.ai will maintain a list of current sub‑processors upon request and will impose data‑protection obligations no less protective than those in this DPA. [PLACEHOLDER: SUB‑PROCESSOR LIST / URL]
A6. International Transfers. Where personal data is transferred outside Malaysia, Teera.ai will ensure appropriate safeguards consistent with PDPA (e.g., contractual clauses with recipients) and will remain responsible for sub‑processors.
A7. Assistance. Taking into account the nature of processing, Teera.ai will assist Customer by appropriate technical and organizational measures, insofar as possible, to fulfil Customer’s obligations to respond to data‑subject requests and to comply with security, breach notification, impact assessments, and consultations with authorities.
A8. Breach Notification. Teera.ai will notify Customer without undue delay and within 72 hours after confirming a personal‑data breach. The notice will include, where available, the nature of the breach, categories/approximate number of data subjects and records concerned, likely consequences, and measures taken or proposed to address the breach.
A9. Return & Deletion. Upon termination/expiry of the Services, Teera.ai will, at Customer’s choice where feasible, return or make available an export of personal data for 7 days, and will delete or irreversibly anonymize personal data by day 14, subject to legal retention.
A10. Audit. Upon written request no more than annually and subject to confidentiality, Teera.ai will provide available third‑party compliance reports or summaries and will reasonably cooperate with Customer’s data‑protection inquiries. Any onsite audits require prior written agreement on scope, timing, and cost.
A11. Liability. DPA liability is governed by the limitation in Section 15 of the Terms
Annex B — Service Availability (No SLA/Credits)
B1. Overview. The Services are provided on an “as is/as available” basis. Teera.ai does not offer service credits. We may conduct scheduled maintenance (with prior notice where reasonable) and emergency maintenance without prior notice.
B2. Exclusions. Availability does not include downtime or issues resulting from: (i) factors outside our reasonable control (force majeure, internet issues, third‑party outages); (ii) Customer or third‑party services, software or hardware; (iii) misuse, AUP violations, or use contrary to documentation; (iv) beta/preview features; or (v) planned maintenance notified in advance where feasible.
B3. Support. Standard support is available via support@teera.ai. Enhanced support (if any) may be offered under a separate agreement.
Annex C — Acceptable Use Policy (Detailed)
In addition to Section 5, you must not: - use the Services for spam, malware, phishing, or any activity that is illegal in Malaysia; - upload payment card data except through designated, compliant payment flows; - attempt to probe, scan, or test the vulnerability of any system or network; - remove, obscure, or alter proprietary notices; - use any data or Outputs to identify or re‑identify individuals except where you have lawful basis and the data subject’s consent; - access the Services via any Automated Means except as permitted by Section 6 and official APIs.
We may suspend or terminate access for violations and will cooperate with law enforcement where required.
Annex D — Email Disclaimer
Emails and attachments from Teera.ai are intended solely for the named recipient(s) and may be confidential or legally privileged. If you are not the intended recipient, please delete the message and notify the sender. We do not guarantee that emails are secure or free from viruses; you should check emails and attachments. Unless stated otherwise, views expressed are those of the author and not necessarily those of Teera.ai.
TEERA.AI — Refund & Cancellation Policy (Malaysia)
Effective Date: October 17, 2025
This Refund & Cancellation Policy (the “Policy”) explains how Teera.ai (“Teera.ai”, “we”, “us”, “our”) handles trials, plan changes, cancellations, and refunds for our accounting SaaS. It should be read together with our Terms of Service (Malaysia) and Privacy & Data Protection Policy (Malaysia).
Summary: Teera.ai offers a 30‑day free trial. All paid fees are non‑refundable, except for limited circumstances listed in Section 7 (Exceptions) where required by law or for verified billing errors. Cancellations take effect at the end of the current paid term.
1. Scope
This Policy applies to subscriptions for the Teera.ai SaaS (including invoicing and e‑invoice modules). It does not apply to physical goods or third‑party services purchased from other vendors.
2. Trials
- Length: 30 days free; no charges during the trial.
- Plan selection: At trial start, you indicate intended companies (1 → Signature trial; 3 → Infinite trial). You may change plan during the trial.
- Auto‑conversion: The trial converts to a paid subscription only if you (i) confirm a plan and (ii) add a valid payment method before day 30. If not, the trial expires automatically.
3. Billing Cycles & Pricing
- Monthly and Yearly plans are available. The Yearly plan is displayed as an equivalent monthly rate, but checkout shows the total for 1 year. The Monthly price may differ from the yearly monthly‑equivalent.
- Auto‑renewal: Default ON. We provide renewal notices 30 days before Yearly renewals and 7 days before Monthly renewals.
- Price changes: Prices may change with 14 days’ notice (applies at next renewal). If you have prepaid for a Yearly term, your paid price is honoured for that tenure.
- Taxes: Prices displayed in‑app exclude SST. Where applicable, SST at 8% is added at checkout and shown on tax invoices.
4. Cancellations
- How to cancel: Use your Account portal or email billing@teera.ai.
- When it takes effect: Cancellation applies at the end of the current paid term (Monthly or Yearly). Access continues until then.
- Grace for failed renewals: We provide a 7‑day grace period to resolve payment issues before suspension.
5. No Refunds (Default Rule)
Except as described in Section 7 (Exceptions) or where required by law, all fees are non‑refundable. This includes, without limitation: unused time in a billing period, partial months, feature non‑use, account inactivity, or downtimes without a contractual credit commitment (see our No SLA/Credits statement).
6. Plan Changes (Upgrades & Downgrades)
- Upgrades: If you upgrade mid‑term, we will grant immediate access to the higher tier and charge the difference for the remainder of the current term or start a new term (at our discretion). Upgrades are not refundable.
- Downgrades: Take effect at the next renewal. No credits or refunds for unused time or feature differences. Prior to downgrade, we display a clear warning; some data/features may become limited or unavailable in the lower tier. We may archive or restrict access to data that exceeds downgraded limits.
7. Exceptions — When a refund or credit may be considered
Teera.ai may, at its reasonable discretion or where required by Malaysian law, issue a refund or account credit in the following limited cases: 1. Duplicate charge or billing error clearly attributable to Teera.ai or our payment processor, if notified within 30 days of the charge. 2. Fraudulent or unauthorised payment not caused by your negligence or account compromise, supported by adequate documentation. 3. Statutory or mandatory rights that cannot be excluded under applicable Malaysian law. (Teera.ai’s Services are primarily B2B; if you qualify as a consumer under Malaysian law, your non‑excludable rights remain unaffected.)
Exclusions: We do not provide refunds for change of mind, dissatisfaction without a verifiable platform fault, failure to cancel before renewal, lack of use, or service interruptions not covered by a specific contractual credit.
Form of refund. Approved refunds are returned to the original payment method only. Processing times vary by provider/bank (typically 5–10 business days after approval). Where refunds are not feasible, we may issue an account credit for future invoices.
8. Chargebacks
Initiating a chargeback does not automatically entitle you to a refund. We may suspend or terminate access in response to chargebacks and will provide documentation to the payment provider to contest unjustified disputes. Please contact billing@teera.ai first to resolve billing issues quickly.
9. Promotions, Coupons & Trials
Promotional pricing, coupons, or free‑trial offers are one‑time and non‑transferable. If a promotion ends or eligibility changes, standard pricing applies at renewal unless otherwise stated. This plan is applicable for NEW subscriptions only.
10. Data Export & Deletion After Cancellation
After cancellation or expiry, you may export Customer Data for 7 days. We will delete or irreversibly anonymise Customer Data by day 14, subject to legal retention obligations. See our Terms of Service and Privacy Policy for details.
11. Requesting a Billing Review
If you believe a charge is in error, contact billing@teera.ai within 30 days of the charge with: - your account email and invoice number(s); - a description of the issue and any relevant screenshots; and - your requested resolution (correction, refund, or credit).We will review and reply in a reasonable time. Additional documents may be requested.
12. Changes to This Policy
We may update this Policy to reflect changes in our pricing or legal requirements. We will post updates with a new Effective Date and, for material changes, provide reasonable prior notice in‑app or via email. Continued use after the Effective Date constitutes acceptance.
Contact
- Billing & refunds: billing@teera.ai
- Legal: legal@teera.ai